Junior Supporter - IT Service Desk (Danish Speaker) - Gdansk

How you will make an impact Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things. Specifically, you will: Provide 1st and 1.5-level Support for all systems and devices Perform remote troubleshooting through SCCM Educate and guide the end user through the problem-solving Identify and suggest improvements on current processes followed Act as an escalation point in case of urgent or severe IT incidents Prioritize and manage many open tickets at the same time Analyze the most common reported incidents Escalate unresolved issues to higher support teams Record all Incident and service requests in ITSM tool What will make you successful Fluency in English Fluency in Danish (minimum B1 level) Good understanding of MS Office and Outlook tools Excellent communication skills Strong analytical and organizational abilities A collaborative and team-oriented mindset Ability to prioritize tasks and troubleshoot problems effectively Nice to have: Professional experience in Service Desk/Customer Service Department General understanding of ITIL Methodology Familiarity with one or more of these tools ServiceNow KCS - Knowledge Centered Service Microsoft O365 What do we offer? Training and professional induction into the new position Financial support of your education Medical care & life insurance Additional benefits like gym card, vouchers, travel points or cinema tickets etc. Scandinavian working style & no dress code Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam Referral program for employees Employee assistance program (legal, psychological, health, financial consulting, etc.) Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) … while in the office you can also use some of below: Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks) Chill-out rooms with X-box, pool table, board games, football table and swing