(Junior) Quality control & Internal Audit Specialist

  • Kraków
  • Lufthansa Group Business Services Sp. Z O.o.
Assessing Key Performance Indicators design and results (samples testing) Assessing Internal Controls design and effectiveness Assessing quality of process documentation Maintaining up-to-date and adequate procedures for Internal ICPA processes Supervising root cause analysis and corrective & preventive measures implementation Successfully interacting with various internal departments (predominantly Operations and Process Management); acting as trusted partner Actively seeking for operational performance improvement opportunities, including harmonization of processes * Perform all other duties assigned or delegated by supervisors Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower Master/Bachelor degree (or close to accomplishment)  Basis of risk and control concept (why we need controls) 3 years of experience in BPO/ Service Delivery financial processes or/and basic experience (e.g. 1 year) in quality assurance/ audit Proficient with MS Office (in particular Excel, PowerPoint), SAP, IRIS (nice to have) English - advanced German (nice to have) Diligent, independent and systematic approach to work Analytical and conceptual mindset Attention to detail and focus on deliverables quality (end user perspective) Communication and presentation skills (verbal and written) Clear and concise documentation skills Proactivity, can do attitude Focused on processes harmonization & automation, efficiency * CV/Resume required * Must possess permit to work in Poland