Supervisor Live Operations

Ready for a ChallengeReady to take on an exciting managerial position with a global food delivery powerhouse? Then we’re looking for you!Our storyWith around 100 million active users in 24 countries, we deliver fantastic food, and more, from Amsterdam to Rome. Many of those deliveries happen with ‘Scoober’, our global logistics operation. Scoober supports restaurants in the delivery process, with our couriers taking their orders from the kitchen to the customer. With Scoober launching in new locations, we need to keep our operations in top gear.All about the roleA courier with a flat tire? A damaged order? Large event in the city with roadblocks? Crazy weather conditions? Nothing is too challenging for our Live Operations teams. Our Live Ops agents support our couriers remotely, making sure they get to pick up and deliver their orders as quickly and efficiently as possible, making customers happy.In the Supervisor position you'll be the operational point of contact for the agents and guide them towards the (new) way of working. As a natural leader you lead the team towards these developments.Your Main Responsibilities Will Be:Recruit, lead, appraise and coach agents within the team;Conduct performance review for the agents and provide continuous feedback;Help and guide the agents in solving more complex situations;Continuously monitor the team performance and adjust when necessary;Proactively initiate, support and execute process improvements by aligning with different Just Eat Takeaway stakeholders;Regularly consult with the other supervisors and other (international) stakeholders;Responsible for internal projects.Can you deliver…Here are the skills and experience we’re looking for:You are a strong coach with a 'down-to earth' attitude;Like the agents, you possess analytical skills and can offer logistical insights;You are able to identify improvements and implement upon themYou always take your team into account, are able to connect and are empathetic to their needs;Next to your own team, you’re also able to foster cross-departmental collaborationYou understand which procedures to follow, but also when to be flexible;You have 1+ years of experience as a manager in an operational environment, managing and improving KPIs;In addition, you have excellent communication skills in English and preferably an additional language matching our Scoober markets!Previous experience in a Customer Service or Live Operations environment, such as the Live Ops agent role, is a plusHere is our offerVariety in your work and a fantastic, informal work atmosphere;A challenging environment that will stimulate you to grow as a professional;Being part of an ambitious, growing team;Competitive salary; Hybrid working model (2 days from office, 3 days from home);Strong focus on personal development (workshops / training);Budget for ordering lunches (Takeaway Pay), private health care and a sports card.At JET, this is on the menu:Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.Inclusion, Diversity & Belonging